Policies
DEPOSITS:
Confirmation of a booking must be made on an Event Agreement form to be signed and returned with your 50 % deposit, within the specified period stated in the Events confirmation letter and/or the BEO (Banquet Events Order).
If the terms & conditions, and/or the deposit are not received by the due date, management reserves the right to cancel the reservation and re-allocate the space/venue to a new client.
CANCELLATIONS:
In the event of a cancellation the following charges will apply:
1. Security deposit refundable if more than 90 days of intent to cancel is given.
2. Within 30 - 90 days prior to the first day of the function 50% of the deposit will be refunded.
3. Within 30 days or less of the event, due to cost incurred at this stage, the security deposit will not be refunded.
4. Within 14 business days, the cancellation fee will equal room rental or 50% of the total estimated value of the function (whichever is greater).
5. Within 7 business days or less to the first day of the function, 100% cancellation fees will apply.
6. Cancellation during your event will result in 100% cancellation fees for the day cancelled, and the remaining unused days.
FINAL ATTENDANCE:
A guaranteed number of guests attending the function are required five (5) working days prior to the first day of the event. Should the final numbers reduce after this has been advised, the hotel reserves the right to charge for the guaranteed number of guests.
Should a guaranteed number not be received, the attendance indicated on the Event Contract will be taken as final.
The hotel reserves the right to charge for the guaranteed number of guests.
In the event the final numbers reduce significantly from the initial number provided on confirmation, the hotel reserves the right to move the function with the same set up requirements, to a more appropriately sized room.
SURCHARGES:
In the event a function should go beyond the agreed finishing time, the hotel reserves the right to impose a labour surcharge as follows:
Monday – Saturday $100 per hour – minimum charge of 2 hours
Sundays $100 Per Hour - minimum charge of 2 hours.
ROOM HIRE:
Room hire charges are applied to function rooms unless otherwise negotiated and approved.
Please note the hotel reserves the right to sell your function space pre & post your booking hours. Should you wish to reserve this space exclusively beyond these hours, you will be charged additional room hire.
CONSUMPTION:
Due to liquor and health regulations function organisers are not permitted to supply their own food and/or beverage.
Any food not consumed during the function may not be removed from the premises due to health regulations.
Your guests agree to abide by Victorian licensing laws and governing regulations.
FORCE MAJEURE:
The performance of this Agreement is subject to termination without liability upon the occurrence of any circumstance beyond the control of either party – such as acts of God, war, government regulations, disaster, strikes (except those involving the employees or agents of the party seeking the protection of this clause), civil disorder, or curtailment of transportation facilities – to the extent that such circumstance makes it illegal or impossible to provide or use the Hotel facilities. The ability to terminate this Agreement without liability pursuant to this paragraph is conditioned upon delivery of written notice to the other party setting forth the basis for such termination as soon as reasonably practical - but in no event longer than ten (10) days - after learning of such basis.
SECURITY:
Melbourne Marriott Hotel will not accept responsibility for loss or damage to any equipment or merchandise left on the premises prior to, during, or after a function.
All goods/equipment must be delivered via Jones Lane. No deliveries will be accepted at reception.
Clients will assume responsibility for any and all damages incurred during the function by any of their guests or any other person attending the function, whether in the rooms reserved or in any other area of the hotel.
Clients will be responsible for the orderly behaviour of their guests and the Hotel reserves the right to eject any persons acting inappropriately.
ROOM ALLOCATION:
If the rooms booked cannot be made available due to circumstances beyond the control of the hotel, the hotel reserves the right to substitute similar rooms.
SIGNAGE:
Prior to the commencement of the function the events team must approve any signage.
PRICES:
All prices are inclusive of GST.
SETTLEMENT:
If prior credit facilities have been established with the hotel (application form available on request), the account must be settled within the specified approved time.
All other forms of payment must be made 10 working days prior to your event.
I agree that my liability for this event is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part or the full amount of these charges.
Confirmation of a booking must be made on an Event Agreement form to be signed and returned with your 50 % deposit, within the specified period stated in the Events confirmation letter and/or the BEO (Banquet Events Order).
If the terms & conditions, and/or the deposit are not received by the due date, management reserves the right to cancel the reservation and re-allocate the space/venue to a new client.
CANCELLATIONS:
In the event of a cancellation the following charges will apply:
1. Security deposit refundable if more than 90 days of intent to cancel is given.
2. Within 30 - 90 days prior to the first day of the function 50% of the deposit will be refunded.
3. Within 30 days or less of the event, due to cost incurred at this stage, the security deposit will not be refunded.
4. Within 14 business days, the cancellation fee will equal room rental or 50% of the total estimated value of the function (whichever is greater).
5. Within 7 business days or less to the first day of the function, 100% cancellation fees will apply.
6. Cancellation during your event will result in 100% cancellation fees for the day cancelled, and the remaining unused days.
FINAL ATTENDANCE:
A guaranteed number of guests attending the function are required five (5) working days prior to the first day of the event. Should the final numbers reduce after this has been advised, the hotel reserves the right to charge for the guaranteed number of guests.
Should a guaranteed number not be received, the attendance indicated on the Event Contract will be taken as final.
The hotel reserves the right to charge for the guaranteed number of guests.
In the event the final numbers reduce significantly from the initial number provided on confirmation, the hotel reserves the right to move the function with the same set up requirements, to a more appropriately sized room.
SURCHARGES:
In the event a function should go beyond the agreed finishing time, the hotel reserves the right to impose a labour surcharge as follows:
Monday – Saturday $100 per hour – minimum charge of 2 hours
Sundays $100 Per Hour - minimum charge of 2 hours.
ROOM HIRE:
Room hire charges are applied to function rooms unless otherwise negotiated and approved.
Please note the hotel reserves the right to sell your function space pre & post your booking hours. Should you wish to reserve this space exclusively beyond these hours, you will be charged additional room hire.
CONSUMPTION:
Due to liquor and health regulations function organisers are not permitted to supply their own food and/or beverage.
Any food not consumed during the function may not be removed from the premises due to health regulations.
Your guests agree to abide by Victorian licensing laws and governing regulations.
FORCE MAJEURE:
The performance of this Agreement is subject to termination without liability upon the occurrence of any circumstance beyond the control of either party – such as acts of God, war, government regulations, disaster, strikes (except those involving the employees or agents of the party seeking the protection of this clause), civil disorder, or curtailment of transportation facilities – to the extent that such circumstance makes it illegal or impossible to provide or use the Hotel facilities. The ability to terminate this Agreement without liability pursuant to this paragraph is conditioned upon delivery of written notice to the other party setting forth the basis for such termination as soon as reasonably practical - but in no event longer than ten (10) days - after learning of such basis.
SECURITY:
Melbourne Marriott Hotel will not accept responsibility for loss or damage to any equipment or merchandise left on the premises prior to, during, or after a function.
All goods/equipment must be delivered via Jones Lane. No deliveries will be accepted at reception.
Clients will assume responsibility for any and all damages incurred during the function by any of their guests or any other person attending the function, whether in the rooms reserved or in any other area of the hotel.
Clients will be responsible for the orderly behaviour of their guests and the Hotel reserves the right to eject any persons acting inappropriately.
ROOM ALLOCATION:
If the rooms booked cannot be made available due to circumstances beyond the control of the hotel, the hotel reserves the right to substitute similar rooms.
SIGNAGE:
Prior to the commencement of the function the events team must approve any signage.
PRICES:
All prices are inclusive of GST.
SETTLEMENT:
If prior credit facilities have been established with the hotel (application form available on request), the account must be settled within the specified approved time.
All other forms of payment must be made 10 working days prior to your event.
I agree that my liability for this event is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part or the full amount of these charges.